All orders at Bike Friday receive an initial 3-5 day promise date for shipment. We attempt to ship within 1-2 days if possible.
Due to factors such as inventory, demand, production and seasonal peaks in orders, it is not always possible for Bike Friday to ship orders within this time frame.
You will receive a notification if your order is delayed for any reason. You are encouraged to communicate your needs to Bike Friday via the checkout comment page or directly to Bike Friday if you have a travel date or other needs.
Bike Friday, at our discretion, may offer back order shipping for a delayed product in order to get your order to you sooner. Bike Friday does not offer back order shipping to international addresses.
Bike Friday ships domestically via Fedex and USPS. For international orders we offer USPS First Class and Priority services.
For more information on shipping, please see our shipping FAQ's.
Bike Friday will make every effort to give each order the best price for shipping, but makes no claim that orders receive best pricing available due to vagaries of packaging, shipping costs and calculations of weight, dimension, shipping destination and time.
Bike Friday warrantees shipments and will replace or refund for any orders lost or damaged in transit. Bike Friday does not warranty orders lost due to omissions or incorrect addressing information.
Bike Friday will not refund shipping costs for exchanges due to errors by clients in part selection in our webstore.
RECIPIENT RESPONSIBLE FOR ALL DUTIES,TAXES & IMPORT FEES.
QUESTIONS CONTACT LOCAL CUSTOMS OFFICE .
You are encouraged to contact Bike Friday with any concerns about shipping at firstname.lastname@example.org.