All orders at Bike Friday receive an initial 3-5 day promise date for shipment. It is not always possible for Bike Friday to ship orders within this time frame depending on such factors as inventory, demand, production and seasonal peaks in orders.
You will receive notification within this time frame if your order is delayed for any reason. Offering free back order shipping for a delayed part in an order is at the discretion of Bike Friday. You are encouraged to communicate your needs to Bike Friday via the checkout comment page or directly to Bike Friday if you have a travel date or other needs.
Bike Friday ships via Fedex. Fedex rates to the USA and Canada are reasonably similar for larger orders. Bike Friday will make every effort to give each order the best price for shipping, but makes no claim that orders receive best pricing available due to vagaries of packaging, shipping costs and calculations of weight, dimension, shipping destination and time.
Bike Friday is not offering USPS shipping at this time via our web store checkout process. We hope to offer USPS very soon as it offers a lower cost alternative in some cases over Fedex.
Bike Friday warrantees shipments and will replace or refund for any orders lost or damaged in transit.
Bike Friday will not refund shipping costs for exchanges due to errors by clients in part selection in our webstore.
RECIPIENT RESPONSIBLE FOR ALL DUTIES,TAXES & IMPORT FEES.
QUESTIONS CONTACT LOCAL CUSTOMS OFFICE .
You are encouraged to contact Bike Friday with any concerns about shipping at firstname.lastname@example.org.